Troubleshooting

 

User manual can be found at Nespresso’s website: Click here

Before calling Nespresso, you are welcome to contact us if required.

 

 

No water flowing/Capsules not puncturing

If you press a cup button and no water comes out of the spout, it is possible that the machine is stuck with air.
This oftenly occurs when the machine runs with the water tank empty or after a period of non-use. For the Essenza and Le Cube machine, simply lift the lever and push it all the way back.
While holding the lever back, press the “espresso” cup button an let it run, keep pressing and let it run until water appears in the capsule chamber.

CitiZ, Pixie, U, Maestria, and Lattissima owners can fill the water tank, eject any capsule in the chamber, close the lever and press the “Lungo” cup button. Keep pressing and let it run until water begin to flow through the spout.

In detail:
For Citiz/Pixi/Maestria/Lattissima
Before your first use, there will be air inside the machine.
Press for Espresso button 6 times till water flushes out.

For Essenza/Le Cube
Lift lever
Push lever all the way back to release the valve and hold it there.
Then press Espresso button a few times until water flushes out

About 2 out of 10 machines will have more persistent situations.
Please be calm, it’s absolutely normal, you need more tries.
You can call the helpdesk, but they will advise you the same method and solve it at home.

 

What’s the cleaning process?

To clean the chamber:
For daily, rinse once before your first cup and once after your last cup.
It’s not necessary to rinse in between.
To rinse, press the “Espresso” button to let it gush with some hot water.

After 300 cups or after half year, whichever first, it’s recommended to do a descaling.
Descaling is a process to remove all impurities from the system so nothing’s choked and to clear the coffee oil away from corroding the gaskets. <More information can be found below>

For Lattissima, please press the “Clean” button on the milk canister after every use, hold it for 12 seconds until water runs clear.
Please empty and clean the canister at least twice a week as milk will stick to the tubes after some time and turn it yellowish. Avoid cleaning with warm water as it will harden the milk and stick it all over.

To clean the Aeroccino, please do not submerge the device under water not put into dish washer.
Clean with a soft sponge as hard material will scratch off the Teflon coating within.
The wear off of the Teflon coating, consecutive uaw without cooling, or the use of high density processed milk, will induce burn marks.

 

Amount not correct

Most machines have a programming feature in the buttons.
Both buttons are programmable.
You may had programmed the machine by accident.

When you hold the button(Small cup/Big cup), it will keep flowing as long as your finger is holding it.

Doing this will program the machine on that button.

If you hold for say 20% more water.
Then next time you press and let go that button, it will be that 20% more water program.

To reset everything for
Pixie/Citiz/Lattissima/Maestria.
1) Off machine.
2) Press and hold the big cup/Lungo button.
3) On the machine.

Lattissima Plus machines
1) With the machine turned on and warmed up
2) Press and hold all four cup buttons for 5 seconds, until all buttons blink

 

Water dripping from the nozzle.

There’s no channels from the water tank to the nozzle.

If it’s dripping, it’s simply dripping excess water trapped from the last use.

You should lift the lever after use, and you will notice a dash of falling water, this will disengage the chamber and release the excess water.

You should always lift the lever to allow dry anyway.

 

Water in the tray that catches used capsules

t is normal for water to collect in a machine’s drip tray and capsule container during brewing. Brewing a taller cup of coffee or multiple cups in a short period of time will fill the tray quicker. You will also find a higher quantity of water accumulate when the pump is activated without a capsule in the chamber.

 

Water leaking, water found under the tank

Take out the tank and fill it with water. Check is it leaking with water.

 

In most cases, it’s leaking because the reservoir bin is too full of waste water, and it over flows under the machine.

 

Can I make a full cup of coffee with my Nespresso™ machine?

Begin with your machine turned on, warmed up and without a capsule in the chamber. Place a cup under the spout, then press and hold the cup button you would like to program. Water will begin to flow. Release the cup button when the cup has been filled to your desired level. The machine will produce the same pour next time the button is pressed.

When brewing an espresso capsule it is not recommended to run more than 1.35 oz/40 ml through any one capsule as this will result in negative (bitter) aromas in the cup, known as “over extraction”. If you are interested in a larger cup of coffee but not necessarily a stronger one, we encourage you to try an “americano”, which is an espresso shot with hot water added (eject the capsule and brew a “blank” shot).

Furthermore, you may try our lungos range. Lungo, which translates to “long” in Italian, refers to a style of espresso which is larger than the traditional 1.35 oz/40 ml size. Our 4 lungo capsules contain 20-25% more ground coffee. You can thus brew a taller cup of espresso with a single capsule. A traditional lungo is poured to 3.75 oz/110 ml. Lungos are also recommended if you are looking for a more substantial amount of coffee.

 

Why is my coffee not hot enough?

Coffee is only brewed at 80+ degrees, it’s not boiling hot as it will burn off the delicate notes of the coffee. You can’t have your lips on boiling water anyway.

The Aeroccino will only heat up till 60+ degrees, as that’s the best temperature to bring out the flavour of the milk. So if it’s a Latte which is mostly milk, it’s a cooler drink.

To keep the coffee warmer for a longer time, we will suggest using Double Wall cups which aid in retaining heat for a longer time. The Double wall cup is basically a cup in a cup and the vacuum insulation in between is not as heat conducting.
Avoid metal cups as the heat will transmit and dissipate faster.

 

Machine is very noisy?

The noise is coming from the powerful 19bars pump.
If it’s not noisy, then it’s faulty.

Please make sure the machine is sitting on something solid and stable, not shaky.
Water tank must be loaded.
If you are in an enclosed area, of course it will sound more noisy than in the boutiques which is an open area.

 

Descaling?

Descale your machines yearly to optimize to the best standard.
It will clear off all layers of impurities in the system.

Do this at least once a year and your machine will be clean like new inside.

Results of long term use without descaling:
Coffee not warm enough.
Coffee flowing very slowly for all blends
Clog system and damage(Warranty voided)

If you want to get from us, we do provide.

Please check this page for prices and instructions. Click here

 

Capsules are received dented

It’s normal that new capsules in the box are dented.

Nespresso™’s CSO had assured that the capsules are still usable.

The only condition it’s not safe for use is if the capsule is deflated which you can tell from the aluminium foil.

 

Aeroccino Blinking Light and stopping halfway

As stated on the instruction manual, the newer Aeroccinos have a precautionary feature that stops the device and signal a blinking light if it’s detected to be heating up too fast.

The Aeroccino is a thermostatic (temperature sensitive) device, which automatically powers off when it has reached its peak temperature. When overheated, the Aeroccino will not run for the correct length of time, affecting the frothing and heating of the milk.

This is to prevent the milk from solidifying and creating a burn mark on the base of the Aeroccino.

If your device does blink, stops half ways.
It’s likely there’s a problem with your milk or your usage than the device.
Please check what type of milk you are using or are you using consecutively.

The Aeroccino does not work with low fat milk or processed milk with higher density. Some UHT milk are converted from powder and they have a lower boiling point, rising the temperature faster.

Please switch to a brand of natural full cream milk and test again.
Avoid Magnolia and Marigold.

If it’s overheating due to consecutive use, the Aeroccino should be rinsed out with cold, running water, until it is cool to the touch, especially if it is being used

 

My Aeroccino/Microfoam frother burns the milk

If you plan to use the frother again immediately after making froth, it is highly recommended that you rinse the inside of the jug with cold, running water, until it is cool to the touch. If not sufficiently cooled down, the device can overheat and will not run for the correct length of time, indicated by the blinking red light.

After using soap and cold water, be sure to wipe the inside of the jug with a damp, non-abrasive sponge or paper towel to remove milk residue which can cause burn marks during subsequent uses.

Keep both whisks clean to ensure proper rotation and circulation of heat. The frothers are water resistant, but cannot be submerged in water or placed in the dishwasher.

 

Aeroccino/Microfoam frother lid not securely tight

On the lid is a rubber gasket and such rubber gasket has elasticity, which has tension while gripping and not allow a full closure easily. It’s perfectly normal.

The purpose of the lid to avoid splattering, the tightness of closure does not affect performance

 

Milk overflowing from Aeroccino/Microfoam frother

The frothers are thermostatic (temperature sensitive) controlled device which automatically powers off after reaching a set temperature. It does not detect the amount of froth being produced in the jug.
If the frother heats in the jug and rotate the whisks, it is functioning properly as what it’s designed for.

Overflowing has nothing to do with the lid not tight, nor spin too quickly, etc.

The reason for overflowing is simply because there’s too much milk poured in or the wrong whisk used.
As it froths, it builds volume, so obviously it will spill out if too much had been poured.

There’s 2 “Max” indicators on the wall inside the frother, and a line below the word.
The amount you pour in should be below the line and the line represents 2 cups of standard serving.

The top indicator is for 2 lattes ( use the whisk without the spring: )

The bottom indicator is for 2 cappuccinos (use the whisk with the spring: )

If you wish to make just one cup, pour half the amount.

The frothers are thermostatic (temperature sensitive) controlled device which automatically powers off after reaching a set temperature. It does not detect the amount of froth being produced in the jug.
If the frother heats in the jug and rotate the whisks, it is functioning properly as what it’s designed for.

Overflowing has nothing to do with the lid not tight, nor spin too quickly, etc.

The reason for overflowing is simply because there’s too much milk poured in or the wrong whisk used.
As it froths, it builds volume, so obviously it will spill out if too much had been poured.

There’s 2 “Max” indicators on the wall inside the frother, and a line below the word.
The amount you pour in should be below the line and the line represents 2 cups of standard serving.

The top indicator is for 2 lattes ( use the whisk without the spring: )

The bottom indicator is for 2 cappuccinos (use the whisk with the spring: )

If you wish to make just one cup, pour half the amount.

The frothers are thermostatic (temperature sensitive) controlled device which automatically powers off after reaching a set temperature. It does not detect the amount of froth being produced in the jug.
If the frother heats in the jug and rotate the whisks, it is functioning properly as what it’s designed for.

Overflowing has nothing to do with the lid not tight, nor spin too quickly, etc.

The reason for overflowing is simply because there’s too much milk poured in or the wrong whisk used.
As it froths, it builds volume, so obviously it will spill out if too much had been poured.

There’s 2 “Max” indicators on the wall inside the frother, and a line below the word.
The amount you pour in should be below the line and the line represents 2 cups of standard serving.

The top indicator is for 2 lattes ( use the whisk without the spring: )

The bottom indicator is for 2 cappuccinos (use the whisk with the spring: )

If you wish to make just one cup, pour half the amount.

 

Why won’t my frother froth?

Froth results will vary based on milk choice, its origin and, most importantly, its freshness. Use the coiled Milk Frothing whisk for cappuccinos and latte macchiatos.

For best results, use ice cold milk from a newly opened container (no more than 3 days). Milk proteins break down rapidly after exposure to sun and oxygen and, therefore, milk which is perfectly suitable for most culinary applications will produce unsatisfactory frothing results.

Different brands and types of milk will produce different qualities of froth. Milk quality fluctuates throughout the year, so the same brand and fat content may produce a different froth in the spring than it does in the winter.

 

For Singapore we recommed the following milk brands and type.

Pura Full Cream Milk

Farmhouse Full Cream Milk

.Meiji Full Cream Milk