1. On sales:
i) All prices are listed in Singapore dollars (SGD)
ii) Prices are inclusive of GST and service charges, but not paypal’s transaction fees if one prefers to pay via paypal or credit card and any charges for international bank transfers
iii) For international orders. Import duties taxes, and brokerage fees are not included in the product price.
These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. Buyers may check with their country’s customs office to determine what these additional costs will be
iii) GRANDCRUZPRODUCTION.COM makes every attempt to provide accurate information for each product. Manufacturer packaging and specifications may be different from the information provided.
In the event a product is listed at an incorrect price due to a display or typographical error, or an error in pricing information from the management, or any error in item description, or through any form of miscommunication, GRANDCRUZPRODUCTION.COM shall have the right to refuse or cancel any orders placed for product listed at the incorrect information
iv) GRANDCRUZPRODUCTION.COM reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made via iBanking, Paypal, or credit card.
In the event that payment had been made, GRANDCRUZPRODUCTION.COM shall refund the total amount paid in the amount of the original payment.
v) GRANDCRUZPRODUCTION.COM is not liable for any typographic errors in any of our ads, website or promotional emails.
vi) Upon sale, we do not accept returns, refunds or exchanges for any product. All goods sold are final.
2. On deliveries:
i) Local deliveries
a) GRANDCRUZPRODUCTION.COM employs http://ninjavan.co/ as our preferred courier service.
b) GRANDCRUZPRODUCTION.COM is not liable for any damages made after pick up of delivery.
c) In the event an item is delivered damage, buyers will have to lodge a claim on their own with http://www.ta-q-bin.com.sg/ and it will be a responsibility between the courier (http://www.ninjavan.co/), or freight company with the buyer.
d) All delivery dates and timings are only indicative.
GRANDCRUZPRODUCTION.COM is not responsible for any parcels delivered late or the couriers missing from deliveries.
e) In the event a buyer is unable to collect the parcel at the requested date or time, buyer should lodge the case with the courier http://www.ta-q-bin.com.sg/ and rearrange another delivery on their own.
f) For Bezzera and Expobar espresso machines, as well as coffee grinders. They are delivered by a specialised courier services.
ii. International deliveries
a) GRANDCRUZPRODUCTION.COM is not liable for any damages or parcels lost at any point in international deliveries.
Buyers will take their own responsibility for purchase of any items that are fragile and breakable.
b) Buyers will have to lodge a claim on their own and it will be a responsibility between the courier or freight company with the buyer.
c) All given delivery dates are only indicative and not final.
Buyers will have to check with the courier company directly on the where about of their parcels.
d) GRANDCRUZPRODUCTION.COM is not responsible for any parcels delivered later that the given Estimated Time Arrival (ETA).
e) Insurance will only be provided upon request. Process for claim will be a responsibility between the courier or freight company with the buyer.
3. On Warranty
i) Items that are deemed faulty would be serviced within the stipulated warranty period
ii) Due to the nature of the product, all merchandise in glass or plastic, or be it a part of a machine. They are not liable for any form of warranty for breakage or scratches at any level
iii) For international orders that require warranty support to Singapore, buyers will have to pay for all freight or any expenses incurred shipping to and from Singapore.
iv) It will be up to the authorised service centre to honour the extend of the warranty and GRANDCRUZPRODUCTION.COM does not provide any personal warranty of any kind.
v) Before submission of any warranty claim, all buyers shall contact GRANDCRUZPRODUCTION.COM for a basic troubleshoot to isolate genuine faults from minor setting or user errors.
vi) GRANDCRUZPRODUCTION.COM does not provide any warranty on the capsules from dents and performances, capsules sold are not refundable nor exchangabe due to food safety reasons.
vii) The best before date for the capsules range from 3-9 months from date of purchase.
viii) For overseas orders, that includes but not limited to Malaysia, Brunei, Philippines, Thailand, Macau, Hong Kong, Indonesia and Vietnam. By purchasing a machine from www.grandcruzproduction.com , user agree to indemnify HWZ and Grand Cruz Production Pte Ltd from any responsibilities on duties, technical failure, freight losses or damages at any level. User also agree that there’s no warranty nor guarantee against any technical failures nor after sales support. Buyers will also have to be responsible on their own to check that the machines are compatible to be used in their country or area.
4. On GRANDCRUZPRODUCTION.COM website
i) GRANDCRUZPRODUCTION.COM is a parallel import company that assist buyers to source for merchandises at great value
ii) GRANDCRUZPRODUCTION.COM does not represent the brands the website carry and is not an authorised dealer, distributor or partner for Nespresso.
iii) All logos and trade names illustrated on GRANDCRUZPRODUCTION.COM remain property of their respective holders, and are used only to directly describe the products being provided. Their use in no way indicates any relationship between GRANDCRUZPRODUCTION.COM and the holders of said trademarks.
iv) All trademarks, service marks, collective marks, design rights, personality rights, copyrights, registered names, mottos, logos, avatars, insignias and marks used or cited by this website are the property of their respective owners and GRANDCRUZPRODUCTION.COM in no way accepts any responsibility for an infringement on one of the above.
v) GRANDCRUZPRODUCTION.COM reserves the right to amend, vary or terminate our policies or any promotions without prior notice